Q: Why should I choose an Ultimate Sack over other foam filled products?

A: We realize there are many choices when it comes to choosing a foam filled bag, but when it comes to choices of fabrics, colors, textures, patterns and comfort we blow the competition away. Ultimate Sacks are manufactured right here in the United States with quality and care, shipped directly from us, the manufacturer. All this at a great price too!!

Q: What does manufacturer direct mean?

A:This means that our products are created directly here in our warehouse in Ohio and are shipped from us to you. We are also registered and certified by the State of Ohio that we use all new materials in the construction of your Ultimate Sack.

Q: Why are you able to offer a quality product at such a low price?

A: We are a family owned and operated business which allows us to keep our overhead at a minimum. We also do not have any physical retail locations. Therefore, we are able to pass this savings along to our customers.

Q: How do I maintain my Ultimate Sack?

A: All of the outer covers are removable and machine washable. They can be dried on a low/delicate cycle. To maximize comfort in you Ultimate Sack, fluff the sack frequently.

Q: What do I need to do when I get my Ultimate Sack?

A: Remove your sack of foam from the box along with the outer cover. Remove the foam from the canvas bag. DO NOT USE A KNIFE, SCISSORS OR OTHER SHARP INSTRUMENT TO REMOVE THE CLEAR BAG FROM THE FOAM BRICK AS THIS MAY RESULT IN DAMAGING THE INNER LINER!! Carefully remove the clear bag from around the foam brick. The foam will already be encased in the inner liner. Leave the foam inside the inner liner. Use your hands to break apart the brick of foam. The more you break apart the foam, the fuller your sack will get. You can also help to break the foam apart by moving the inner liner around and rotating it. Once the foam is broken your Ultimate Sack will have significantly increased in size. Then, you may zip your outer cover into place around the inner liner. Your Ultimate Sack will continue to expand and increase in size for several days after opening.

Q: Do you have a warranty?

A: A 3 year warranty is limited to the life of the product on zippers, fabric, seams, and foam. Coverage is limited to guarantee against manufacturer's defects directly resulting in product failures not stemming from use, abuse, or excessive wear. Product used for commercial purposes is not covered by said warranty.

Q: What is your return policy?

A: We will accept returns for a full refund within 30 days of purchase if the product is not customized. Customized products are non-refundable. The return shipping will be at the expense of the customer. If the product is defective or damaged due to shipping when it arrives we will replace the damaged item at our expense.

Q: When can I expect to receive my Ultimate Sack once it is ordered?

A: Orders can take up to 2 weeks to ship. Items can be shipped as soon as next day, if it is a color and fabric that we have in stock. Customized embroidery will add an additional day to the shipping time. All products are shipped UPS Ground from Ohio. Once your Ultimate Sack is shipped you will receive an email from UPS with the tracking information as well as an estimated delivery date when you can expect to receive your Ultimate Sack.

Q: Is Our Website Secure

A: All of your information is transferred through our website using 128-bit security encryption. Basically, there is no way anyone can view or see your information. Even we cannot see your credit card number.

Q: Can I get samples of the fabrics and colors?

A: We would be more than happy to send you samples of our colors and materials. Please send an email to sales@ultimatesack.com with your address and what samples you would like.